Resources

By partnering with Betterleave, Village transformed the way they communicate with families across every stage of care. Through real-time, two-way SMS messaging, they created meaningful connections that led to measurable improvements: reduced missed visits, fewer readmissions, and a notable 3-point lift in their CAHPS scores.

Family caregivers are the backbone of long-term care, providing over 80% of support for loved ones. Yet, their vital role often goes unrecognized, leaving many feeling unprepared and overwhelmed. By offering education, resources, and compassionate communication, we can empower caregivers to provide the best care while reducing hospital readmissions by up to 25%.

The holidays can be a tough time for family caregivers, but with proactive and compassionate support, hospice providers have a unique opportunity to uplift them during this season. By understanding the unique challenges caregivers face and providing meaningful, personalized support, your hospice can make a lasting impact that goes beyond traditional care, helping caregivers find peace, connection, and moments of joy amidst the challenges.

In healthcare, we frequently discuss "patient experience" as a measure of quality, but what about the experience of families? Families play a vital role in the care journey, and their experience can profoundly influence both patient outcomes and overall satisfaction. Terms like "family experience" and "family engagement" may seem interchangeable, but they represent two essential and distinct aspects of healthcare that impact the well-being of patients and their families alike.

In hospice care, family caregivers are the backbone of support for patients and play a pivotal role in shaping their experiences. Caregivers’ insights and experiences are crucial to making critical decisions about choosing care options, communicating with clinical caregivers, and influencing hospice reviews and referrals. And as online platforms where families share their experiences continue to grow, the influence of family caregivers on the success of hospice organizations is becoming increasingly important.

Addressing challenges in home health starts with improving the experience of the patient and their family. Betterleave is a family experience platform designed to support home health agencies by enhancing communication and providing resources to family caregivers. Betterleave’s platform acts as an extension of the home health team, offering proactive, digital communications.