.png)
Village Home Health & Hospice has long been committed to clinical excellence. But like many agencies, they faced challenges in keeping families informed, involved, and supported—without overburdening staff or relying on low-impact outreach like phone calls and letters.
By partnering with Betterleave, Village transformed the way they communicate with families across every stage of care. Through real-time, conversational SMS messaging, they created meaningful connections that led to measurable improvements:
- Achieved a 3-point lift in their CAHPS scores
- Increased online reviews
- Cut rehospitalizations by 50%
With Betterleave’s help, Village didn’t just improve operations, they redefined what connected care could look like.
Learn how Village Home Health & Hospice took their family experience from good to great. Fill out the form to download the full, free case study.
.png)
.jpg)