Hospice

Discover how family-centered communication strategies directly improve CAHPS scores, ease staff burden, and build stronger trust with families. Learn practical approaches and key insights from industry experts Cara Abbott (Betterleave) and Michelle Hyde (Village Home Health & Hospice).

Discover how seamless Durable Medical Equipment (DME) management and proactive family communication directly boost CAHPS scores, streamline hospice workflows, and improve financial outcomes. Learn practical strategies and key insights from industry experts at Natalie Jensen (Qualis) and Cara Abbott (Betterleave).

Cara Abbott (Betterleave) and Sara Nigro (Better RX) highlight how connected care technology significantly boosts caregiver preparedness by 20%, reduces pharmacy calls by 99%, and enhances nurse satisfaction to 98%. Embracing these solutions positions hospice providers as leaders in seamless family communication and medication management.

Cara Abbott (Betterleave) and Jerry Fenter (Harbor Healthcare) discuss essential strategies to build exceptional, measurable hospice bereavement programs, highlighting technology's transformative role in enhancing engagement and impact.

In hospice care, family caregivers are the backbone of support for patients and play a pivotal role in shaping their experiences. Caregivers’ insights and experiences are crucial to making critical decisions about choosing care options, communicating with clinical caregivers, and influencing hospice reviews and referrals. And as online platforms where families share their experiences continue to grow, the influence of family caregivers on the success of hospice organizations is becoming increasingly important.

For hospice providers, investing in the family experience is not just an ethical consideration; it’s a strategic one. However, with staffing shortages, time constraints, and lack of digital communication tools - building a comprehensive family experience from the ground up may feel like an expensive, daunting task.

Grief is deeply personal and multifaceted, requiring tailored support that addresses its unique emotional, social, and psychological impacts. Specialized grief care offers personalized, nuanced support beyond general mental health services.