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According to Jim Parker’s July 14, 2025 article in Hospice News, regular text‑message communication with patients and families can measurably enhance both patient experience and key quality metrics. For example, Village Home Health & Hospice’s adoption of an electronic texting platform boosted patient and family touchpoints, resulting in a 3 percent lift in CAHPS scores and increased family awareness of the survey.

This article is based on a discussion with Cara McCarty Abbott, Founder and CEO at Betterleave; Sara Nigro, Director of Partnerships at BetterRX; and Lloyd Wilson, CEO at Sonder Hospice & Palliative Care. This discussion took place on April 10, 2025, at the Hospice News ELEVATE Conference.

Betterleave is an Austin-based digital health startup dedicated to transforming the post-acute family caregiver experience through technology and compassionate support. Recognized in 2025 as one of the top 50 purpose-driven startups by Bonfire, Betterleave stands out for its commitment to improving the lives of families navigating serious illness, grief and loss .

Betterleave has partnered with BeyondFaith Hospice to expand compassionate, text-based support for families across Texas. Through this collaboration, families will receive timely, accessible communication and grief resources, strengthening BeyondFaith’s commitment to whole-person care before, during, and after end-of-life.

Betterleave has been awarded CHAP Verified status by the Community Health Accreditation Partner (CHAP). This designation recognizes Betterleave as a proven tool for community-based care providers, ensuring alignment with CHAP’s Standards of Excellence and supporting high-quality care delivery.

Family caregivers are vital to hospice care, directly impacting patient outcomes and family well-being. However, without proper support, caregivers and hospice providers face challenges like poor ratings and reduced satisfaction. Investing in caregiver support, innovative technology, and legislative solutions can improve care, boost provider ratings, and ensure dignity for patients. Prioritizing caregiver needs strengthens families and enhances the overall hospice experience.