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HHCAHPS Is Changing: What Home Health Leaders Need to Know Before April

Change is coming to the Home Health CAHPS (HHCAHPS) survey in April, and agencies that prepare early will be in the best position to protect experience scores and performance outcomes. In this article, we break down what is changing, what this means for your agency, and concrete steps you can take now to prepare.

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Hospice

Bereavement Can’t Stay a Checkbox: What We Heard in Our EMR + Bereavement Lunch & Learn

Bereavement can’t stay a checkbox in 2026—families need consistent, two-way support after loss, and teams need workflows that don’t depend on staffing luck. Our recent EMR + bereavement Lunch & Learn with Tracy Page at Curantis Solutions reinforced the shift: use tech to reduce admin burden while staying deeply human.

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Hospice

CHAP Webinar: Driving Growth and Quality through Family Caregiver Communication

Discover how family-centered communication strategies directly improve CAHPS scores, ease staff burden, and build stronger trust with families. Learn practical approaches and key insights from industry experts Cara Abbott (Betterleave) and Michelle Hyde (Village Home Health & Hospice).

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Hospice

Webinar Series: Moments the Matter Frictionless DME

Discover how seamless Durable Medical Equipment (DME) management and proactive family communication directly boost CAHPS scores, streamline hospice workflows, and improve financial outcomes. Learn practical strategies and key insights from industry experts at Natalie Jensen (Qualis) and Cara Abbott (Betterleave).

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Insight

Case Study: Village Home Health & Hospice's Partnership with Betterleave

By partnering with Betterleave, Village transformed the way they communicate with families across every stage of care. Through real-time, two-way SMS messaging, they created meaningful connections that led to measurable improvements: reduced missed visits, fewer readmissions, and a notable 3-point lift in their CAHPS scores.

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Hospice

Webinar Series: Moments the Matter Medication Management

Cara Abbott (Betterleave) and Sara Nigro (Better RX) highlight how connected care technology significantly boosts caregiver preparedness by 20%, reduces pharmacy calls by 99%, and enhances nurse satisfaction to 98%. Embracing these solutions positions hospice providers as leaders in seamless family communication and medication management.

Press

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In The News

MedCity News: Family Caregivers Deserve to be a Valued Part of the Healthcare Continuum

Family caregivers are vital to hospice care, directly impacting patient outcomes and family well-being. However, without proper support, caregivers and hospice providers face challenges like poor ratings and reduced satisfaction. Investing in caregiver support, innovative technology, and legislative solutions can improve care, boost provider ratings, and ensure dignity for patients. Prioritizing caregiver needs strengthens families and enhances the overall hospice experience.

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In The News

Betterleave and Chesapeake Regional Healthcare Partner to Advance Family Caregiver Support

Chesapeake’s comprehensive palliative, home health and hospice service lines use Betterleave to enhance its family caregiver support as part of its ongoing dedication to high-quality care; on November 16 will host its Annual Hospice Memorial Service

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In The News

Betterleave founder joins the Advancing Healthcare Innovation Show

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In The News

Betterleave Joins International Healthcare Conferences TAHC&H, NHPCO, and HLTH to Advance Caregiver Support Nationwide

Betterleave will connect with leaders in hospice care, home health, palliative care, and digital health in the coming months.

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In The News

Betterleave Receives 7th Consecutive Award for End-of-Life Support Excellence

Leading loss and grief digital health provider named Shortlister Top End of Life Resource Provider

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In The News

Betterleave Founder on The Health Tech Talk Show

Our Founder, Cara McCarty Abbott, discusses the grief care gap and the need for better end-of-life support on the Health Tech Talk Show.

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