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Change is coming to the Home Health CAHPS (HHCAHPS) survey in April, and agencies that prepare early will be in the best position to protect experience scores and performance outcomes. In this article, we break down what is changing, what this means for your agency, and concrete steps you can take now to prepare.

Discover how family-centered communication strategies directly improve CAHPS scores, ease staff burden, and build stronger trust with families. Learn practical approaches and key insights from industry experts Cara Abbott (Betterleave) and Michelle Hyde (Village Home Health & Hospice).

Discover how seamless Durable Medical Equipment (DME) management and proactive family communication directly boost CAHPS scores, streamline hospice workflows, and improve financial outcomes. Learn practical strategies and key insights from industry experts at Natalie Jensen (Qualis) and Cara Abbott (Betterleave).

By partnering with Betterleave, Village transformed the way they communicate with families across every stage of care. Through real-time, two-way SMS messaging, they created meaningful connections that led to measurable improvements: reduced missed visits, fewer readmissions, and a notable 3-point lift in their CAHPS scores.

Cara Abbott (Betterleave) and Sara Nigro (Better RX) highlight how connected care technology significantly boosts caregiver preparedness by 20%, reduces pharmacy calls by 99%, and enhances nurse satisfaction to 98%. Embracing these solutions positions hospice providers as leaders in seamless family communication and medication management.

Cara Abbott (Betterleave) and Jerry Fenter (Harbor Healthcare) discuss essential strategies to build exceptional, measurable hospice bereavement programs, highlighting technology's transformative role in enhancing engagement and impact.