Resources

By partnering with Betterleave, Village transformed the way they communicate with families across every stage of care. Through real-time, two-way SMS messaging, they created meaningful connections that led to measurable improvements: reduced missed visits, fewer readmissions, and a notable 3-point lift in their CAHPS scores.

Cara Abbott (Betterleave) and Sara Nigro (Better RX) highlight how connected care technology significantly boosts caregiver preparedness by 20%, reduces pharmacy calls by 99%, and enhances nurse satisfaction to 98%. Embracing these solutions positions hospice providers as leaders in seamless family communication and medication management.

Cara Abbott (Betterleave) and Jerry Fenter (Harbor Healthcare) discuss essential strategies to build exceptional, measurable hospice bereavement programs, highlighting technology's transformative role in enhancing engagement and impact.

Family caregivers are the backbone of long-term care, providing over 80% of support for loved ones. Yet, their vital role often goes unrecognized, leaving many feeling unprepared and overwhelmed. By offering education, resources, and compassionate communication, we can empower caregivers to provide the best care while reducing hospital readmissions by up to 25%.

The holidays can be a tough time for family caregivers, but with proactive and compassionate support, hospice providers have a unique opportunity to uplift them during this season. By understanding the unique challenges caregivers face and providing meaningful, personalized support, your hospice can make a lasting impact that goes beyond traditional care, helping caregivers find peace, connection, and moments of joy amidst the challenges.

In healthcare, we frequently discuss "patient experience" as a measure of quality, but what about the experience of families? Families play a vital role in the care journey, and their experience can profoundly influence both patient outcomes and overall satisfaction. Terms like "family experience" and "family engagement" may seem interchangeable, but they represent two essential and distinct aspects of healthcare that impact the well-being of patients and their families alike.