AUSTIN, TX - The Texas Association for Home Care & Hospice (TAHC&H) is pleased to announce a new partnership with Betterleave, a family caregiver engagement platform designed to help home care and hospice organizations strengthen communication, improve the family experience, and support caregivers throughout the care journey.
Family caregivers play an essential role in care delivery, yet many families can feel overwhelmed, underprepared, and disconnected from the organizations supporting their loved ones. Traditional outreach methods, including phone calls, printed materials, and reactive communication, can make it difficult for providers to consistently engage families, identify concerns early, and gather meaningful feedback.
Betterleave helps organizations connect with family caregivers where they already are: on their phones.
“We’re honored to partner with TAHC&H to bring meaningful family engagement throughout care and bereavement to more Texas providers,” said Cara Abbott, Founder and CEO of Betterleave. “This partnership reflects our shared commitment to helping care teams show up for families when it matters most.”
Through proactive, conversational SMS messaging, Betterleave supports families from admission through discharge and, for hospice organizations, provides up to 13 months of continuous bereavement support. The standardized, compliant program allows providers to communicate with significantly more families in real time, identify potential care gaps before they become complaints, and gather feedback that can support stronger CAHPS performance, response rates, online reviews, referrals, and overall family satisfaction.
“TAHC&H is continually looking for resources and partnerships that help our members strengthen both the quality and sustainability of the care they provide,” said Rachel Hammon, Executive Director of TAHC&H. “Betterleave offers organizations another way to meaningfully engage families, gather actionable feedback, and provide ongoing support during some of the most important and difficult moments in their care journey.”
Betterleave is CHAP-verified and, for hospice providers, its bereavement program is designed to meet CMS bereavement requirements.
Benefits for TAHC&H Members
Member benefit: TAHC&H members receive Betterleave digital resources, including checklists, articles, videos, and other educational materials for families, over a $1,000 value, at no additional cost.
- Gather real-time family feedback
- Improve CHAP scores and response rates
- Reach up to 10x more families
- Strengthen online reviews and referrals
- Identify care gaps earlier
- Reduce operating expenses associated with manual family outreach
- Provide ongoing caregiver and bereavement support
About Betterleave:
Betterleave helps post-acute care organizations proactively engage and support family caregivers through conversational SMS messaging and digital resources. Its technology allows organizations to connect with families throughout the care journey, gather real-time feedback, provide caregiver education, and deliver ongoing bereavement support.
About the Texas Association for Home Care & Hospice (TAHC&H):
TAHC&H has championed the collective interests of Texas home care and hospice agencies, organizations, and individual professionals since its founding in 1969. Its mission, to advocate for ethical practices, quality, and economic viability of licensed providers in Texas, joins together member organizations and individuals in a shared commitment to every citizen in need of quality, affordable in-home services.
CONTACT: Jodi Roberts, (512) 338-9293, membership@tahch.org
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