Resources

Explore valuable insights on navigating grief, improving bereavement care, and fostering resilience

Blog

Category:
Hospice
Avoiding Negative Hospice Reviews: The Critical Role of Family Caregivers
In hospice care, family caregivers are the backbone of support for patients and play a pivotal role in shaping their experiences. Caregivers’ insights and experiences are crucial to making critical decisions about choosing care options, communicating with clinical caregivers, and influencing hospice reviews and referrals. And as online platforms where families share their experiences continue to grow, the influence of family caregivers on the success of hospice organizations is becoming increasingly important.
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Category:
Insight
Prioritizing Family Support: A Competitive Edge for Home Health Agencies
Addressing challenges in home health starts with improving the experience of the patient and their family. Betterleave is a family experience platform designed to support home health agencies by enhancing communication and providing resources to family caregivers. Betterleave’s platform acts as an extension of the home health team, offering proactive, digital communications.
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Category:
Hospice
The Heart of Hospice: Why the Family Experience Is Essential to End-of-Life Care
For hospice providers, investing in the family experience is not just an ethical consideration; it’s a strategic one. However, with staffing shortages, time constraints, and lack of digital communication tools - building a comprehensive family experience from the ground up may feel like an expensive, daunting task.
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Category:
Hospice
Grief is Unique: The Support Should Be Too
Grief is deeply personal and multifaceted, requiring tailored support that addresses its unique emotional, social, and psychological impacts. Specialized grief care offers personalized, nuanced support beyond general mental health services.
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Category:
Insight
The Importance of Ongoing Grief Support from Hospice
Hospice and healthcare providers have a crucial role in offering continued support to grieving families. Understanding and embracing this responsibility not only helps families heal but also strengthens the trust and reputation of the hospice facility.
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Category:
Insight
Music therapy is not just about playing music and singing
Music therapy is a powerful tool that can help individuals navigate through the grieving process in a way that words often fail. It provides a safe and supportive environment for individuals to express their feelings and connect with their loved ones. With the help of a music therapist, individuals are able to find comfort, hope, and healing in a way that is unique to them.
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Press

Category:
In The News
Axxess Partners With Betterleave to Expand Bereavement Services for Clients
HomeCare Magazine covered Betterleave’s new partnership with Axxess, which gives Axxess clients access to check-ins, bereavement resources and personalized text communication that keep families connected throughout the care journey. As Cara Abbott noted, bereavement is often hospice’s longest service yet its quietest, and this partnership helps more providers replace the quarterly mailer with proactive, compassionate outreach that improves satisfaction and CAHPS performance.
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Category:
In The News
Netsmart Showcases Embedded AI and Automation Across its Intelligent Platform at the Alliance Annual 2026 with Betterleave
At the National Alliance for Care at Home Annual Meeting in Washington, D.C., Netsmart showcased new AI and automation tools on its CareFabric platform and announced Betterleave as its newest Marketplace partner. Integrated with myUnity, Betterleave’s text-based messaging helps hospice teams stay connected with families from admission through 13 months of bereavement, capturing real-time feedback that improves family satisfaction and CAHPS performance.
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Category:
In The News
Axxess Expands Bereavement Communication and Engagement Services for Clients with Betterleave
Betterleave has partnered with Axxess, the leading technology platform for care at home, so more than 10,000 hospice and home health organizations can now reach families with timely check-ins, bereavement support and personalized text communication. The partnership helps providers strengthen family engagement, reduce administrative burden and improve satisfaction and CAHPS performance.
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Category:
In The News
TAHC&H partners with Betterleave to help members strengthen quality and sustainability
Family caregivers are the backbone of care at home, yet many families feel disconnected from the organizations caring for their loved ones. The Texas Association for Home Care & Hospice (TAHC&H) and Betterleave are changing that by introducing a partnership that puts meaningful communication at the center of family engagement.
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Category:
In The News
Betterleave integrates with Homecare Homebase (HCHB)
Big news from the Betterleave team — we’re excited to announce the launch of our integration with Homecare Homebase (HCHB), introducing a fully automated bereavement communications experience for families.
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Category:
In The News
Multi-modal Hospice and Family Communication Can Boost CAHPS Scores
According to Jim Parker’s July 14, 2025 article in Hospice News, regular text‑message communication with patients and families can measurably enhance both patient experience and key quality metrics.
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