Resources

Explore valuable insights on navigating grief, improving bereavement care, and fostering resilience

Blog

Category:
Hospice
Learnings from Axxess AGILE 2026: How to Meet Families Where They Are
Most hospice agencies want to do better by families but lack the systems to make it happen consistently. Drawing from insights shared at the Axxess AGILE 2026 conference, this post breaks down what proactive family engagement looks like at every phase of the care journey: intake, active care and bereavement.
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Category:
Hospice
No More Envelopes: How Technology Is Finally Catching Up to Hospice Care
A conversation between Cara Abbott, Founder of Betterleave, and Abbi Henstra, VP of Sales at FireNote, on burnout, family engagement, and what the future of post-acute care actually looks like.
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Category:
Home Health
HHCAHPS Is Changing: What Home Health Leaders Need to Know Before April
Change is coming to the Home Health CAHPS (HHCAHPS) survey in April, and agencies that prepare early will be in the best position to protect experience scores and performance outcomes. In this article, we break down what is changing, what this means for your agency, and concrete steps you can take now to prepare.
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Category:
Hospice
Bereavement Can’t Stay a Checkbox: What We Heard in Our EMR + Bereavement Lunch & Learn
Bereavement can’t stay a checkbox in 2026—families need consistent, two-way support after loss, and teams need workflows that don’t depend on staffing luck. Our recent EMR + bereavement Lunch & Learn with Tracy Page at Curantis Solutions reinforced the shift: use tech to reduce admin burden while staying deeply human.
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Category:
Hospice
CHAP Webinar: Driving Growth and Quality through Family Caregiver Communication
Discover how family-centered communication strategies directly improve CAHPS scores, ease staff burden, and build stronger trust with families. Learn practical approaches and key insights from industry experts Cara Abbott (Betterleave) and Michelle Hyde (Village Home Health & Hospice).
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Category:
Hospice
Webinar Series: Moments the Matter Frictionless DME
Discover how seamless Durable Medical Equipment (DME) management and proactive family communication directly boost CAHPS scores, streamline hospice workflows, and improve financial outcomes. Learn practical strategies and key insights from industry experts at Natalie Jensen (Qualis) and Cara Abbott (Betterleave).
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Press

Category:
In The News
Axxess Partners With Betterleave to Expand Bereavement Services for Clients
HomeCare Magazine covered Betterleave’s new partnership with Axxess, which gives Axxess clients access to check-ins, bereavement resources and personalized text communication that keep families connected throughout the care journey. As Cara Abbott noted, bereavement is often hospice’s longest service yet its quietest, and this partnership helps more providers replace the quarterly mailer with proactive, compassionate outreach that improves satisfaction and CAHPS performance.
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Category:
In The News
Netsmart Showcases Embedded AI and Automation Across its Intelligent Platform at the Alliance Annual 2026 with Betterleave
At the National Alliance for Care at Home Annual Meeting in Washington, D.C., Netsmart showcased new AI and automation tools on its CareFabric platform and announced Betterleave as its newest Marketplace partner. Integrated with myUnity, Betterleave’s text-based messaging helps hospice teams stay connected with families from admission through 13 months of bereavement, capturing real-time feedback that improves family satisfaction and CAHPS performance.
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Category:
In The News
Axxess Expands Bereavement Communication and Engagement Services for Clients with Betterleave
Betterleave has partnered with Axxess, the leading technology platform for care at home, so more than 10,000 hospice and home health organizations can now reach families with timely check-ins, bereavement support and personalized text communication. The partnership helps providers strengthen family engagement, reduce administrative burden and improve satisfaction and CAHPS performance.
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Category:
In The News
TAHC&H partners with Betterleave to help members strengthen quality and sustainability
Family caregivers are the backbone of care at home, yet many families feel disconnected from the organizations caring for their loved ones. The Texas Association for Home Care & Hospice (TAHC&H) and Betterleave are changing that by introducing a partnership that puts meaningful communication at the center of family engagement.
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Category:
In The News
Betterleave integrates with Homecare Homebase (HCHB)
Big news from the Betterleave team — we’re excited to announce the launch of our integration with Homecare Homebase (HCHB), introducing a fully automated bereavement communications experience for families.
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Category:
In The News
Multi-modal Hospice and Family Communication Can Boost CAHPS Scores
According to Jim Parker’s July 14, 2025 article in Hospice News, regular text‑message communication with patients and families can measurably enhance both patient experience and key quality metrics.
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