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HomeCare Magazine covered Betterleave’s new partnership with Axxess, which gives Axxess clients access to check-ins, bereavement resources and personalized text communication that keep families connected throughout the care journey. As Cara Abbott noted, bereavement is often hospice’s longest service yet its quietest, and this partnership helps more providers replace the quarterly mailer with proactive, compassionate outreach that improves satisfaction and CAHPS performance.

At the National Alliance for Care at Home Annual Meeting in Washington, D.C., Netsmart showcased new AI and automation tools on its CareFabric platform and announced Betterleave as its newest Marketplace partner. Integrated with myUnity, Betterleave’s text-based messaging helps hospice teams stay connected with families from admission through 13 months of bereavement, capturing real-time feedback that improves family satisfaction and CAHPS performance.

Betterleave has partnered with Axxess, the leading technology platform for care at home, so more than 10,000 hospice and home health organizations can now reach families with timely check-ins, bereavement support and personalized text communication. The partnership helps providers strengthen family engagement, reduce administrative burden and improve satisfaction and CAHPS performance.

Family caregivers are the backbone of care at home, yet many families feel disconnected from the organizations caring for their loved ones. The Texas Association for Home Care & Hospice (TAHC&H) and Betterleave are changing that by introducing a partnership that puts meaningful communication at the center of family engagement.

Big news from the Betterleave team — we’re excited to announce the launch of our integration with Homecare Homebase (HCHB), introducing a fully automated bereavement communications experience for families.

According to Jim Parker’s July 14, 2025 article in Hospice News, regular text‑message communication with patients and families can measurably enhance both patient experience and key quality metrics.