Customers
Partnerships that change how families experience care
Hear from the hospice, palliative and home health leaders using Betterleave to support families across the care continuum.
Customer story
How Crest boosted CAHPS scores with Betterleave
Crest Hopsice & Palliative Care
CHAP
“Betterleave is a robust communication platform through which agencies can provide a powerful support system, rich with resources, to support families and caregivers.”
Teresa Harbour, COO
Customer story
Get the feedback you earned
Grayce Enhanced Hospice Care
Customer story
A game changer for bereavement care
Aspen Healthcare
Village Home Health and Hospice
+3% pts
CAHPS lift after partnering with Betterleave
Read the case study →
Alderwood of Davidson County
“
We have seen a good number of referrals for services come through the text conversations, and have been able to answer some unique questions that our families have may not have otherwise asked. Betterleave is definitely a good investment for our agency.
Cole Warner, Director of Support Services
Insights
Unlocking insights into care delivery
Sonder Hospice
Bridge Hospice
“I have LOVED watching Betterleave involved in our program! The feedback from families and the help they’re able to receive in invaluable.”
Cathryn Witt, COO
Hospice IN Alabama
N/A → 5★
CAHPS Hospice star rating, after launching Betterleave
CMS requires 75 completed surveys to award a star rating. This agency didn’t have one before Betterleave. By the September 2025 snapshot, they had enough completed surveys to receive the highest star rating possible.
From a family caregiver
“
I look forward to your texts, knowing someone cares about me gives me the strength to keep going.
Family Caregiver
Texas Association for Home Care & Hospice
Betterleave, a new TAHC&H Value Added Partner
Joni Smith, Former President, TAHC&H
Texas VNA
“One of our family members expressed how impressed she is with Sadie. When I explained Sadie and [Betterleave] to her, she said that she believes it is a wonderful program, and that she is not surprised because everything about their experience with VNA has been wonderful.”
Bereavement Coordinator
Insights
Non billable but non negotiable: the efficiency challenge in hospice
Abbi Hemstra, FireNote
Harbor Healthcare System
“
This is an awesome team and an awesome service! So thankful to be connected with you. Anytime I’ve asked for assistance or suggested a change, you’ve always come through.
Jerry Fenter, System Director of Spiritual Counselors
American Heart Association
Betterleave is a proud member of the AHA Center for Health Technology & Innovation.
Crossroads Hospice
“Thank you for not only the support you offer our bereaved but also the support you offer us. It is truly appreciated!”
Bereavement Coordinator
Customer story
More than bereavement: communication and support for families
Halo Hospice
From a family caregiver
“
Even a text such as yours matters when your spirits are in the dumps. All I ask you is that you never go AI with these grief check ups. The fact is that these texts are so personal means to me that only a human being should do this.
Family Caregiver
Insights
98% own phones. 99% read texts. Still using mail?
Cara Abbott, CEO
AARP
Betterleave is a proud member of the AARP AgeTech Collaborative.
Hospice in Texas
N/A → 99%
Willing to recommend, within 3 months of launch
Before Betterleave, this agency didn’t have the 30 completed surveys needed for public CAHPS scores. By the September 2025 snapshot, they had enough surveys completed to make the scores publicly available. Every measure was above the national average.
Customer story
How real-time family feedback drove a 4-star rating
Michelle Hyde, RN, MSN, Director of Nursing
Axxess
“Our partnership with Betterleave reflects Axxess’ commitment to helping providers support families throughout the care journey. Betterleave helps clients improve family engagement, reduce administrative burden and improve satisfaction and quality outcomes.”
Tim Ingram, Executive Vice President of Partnerships